Micci Marmalade

FAQ

HOW CAN I CONTACT YOU ABOUT MY ORDER?

You can contact us by email at info@miccimarmalade.com. We will respond within 1 business day. 

 

HOW DO I KNOW THAT MY INFORMATION IS SECURE?

We have gone to great lengths to ensure shopping online with Micci Marmalade is completely safe. We use secure socket layer (SSL) encryption which secures your private information from interlopers. Information exchanged with any web address beginning with "https" is encrypted using SSL technology before it's sent over the Internet. Happy shopping!

 

HOW DO I KNOW IF MY ORDER IS COMPLETE?

You'll see a confirmation page after you complete your shopping experience. Then you'll receive a confirmation e-mail detailing the items purchased, estimated ship date, and final cost.

 

HOW DO I KNOW WHEN MY ORDER WILL ARRIVE?

You will receive a confirmation email once your order has shipped with an estimated arrival date. You can check on the status of your order with the tracking number provided. Select "view orders" after logging in to your account on MicciMarmalade.com.

 

WHAT IF I WANT TO CHECK THE STATUS OF MY ORDER?

To check the status of your order, go to www.miccimarmalade.com/my-account and log in with your email and password. Then click on your order number and the "track order" button. If the "track order" button is not available, your order has not shipped yet.

 

WHAT IF MY ORDER GETS LOST OR DOESN'T ARRIVE ON TIME?

Contact us immediately by sending a email to orders@miccimarmalade.com. We will be happy to resolve any order issues, and will respond to your message within 1 business day.

 

HOW DO I RETURN AN ITEM?

If for any reason you are not satisfied with your MicciMarmalade.com order, please return the product (by mail) within 14 days of receipt.  Merchandise must be in new condition with tags attached, and must be accompanied with a copy of your original purchase invoice included in your packaging.  Refunds are store credit only. Click Here for a full copy of our Returns & Exchanges policy.

  

CAN I USE A GIFT CARD WITH MY ONLINE PURCHASE?

Gift cards are accepted when shopping online at MicciMarmalade.com. Just enter the pin in the appropriate section on the purchase page.

 

SOMETHING I PURCHASED IS NOW ON SALE. CAN I RECEIVE A PRICE ADJUSTMENT?

Unfortunately, due to the overall high demand for merchandise and availability issues, we do not currently allow for price adjustments.

 

DO YOU SHIP INTERNATIONALLY?

Yes!  International Shipping begins at a rate of $38, but is subject to change depending on the cost of shipping to each individual country. Questions about international shipping rates can be emailed to info@miccimarmalade.com

 

CAN I USE A GIFT CARD WITH AN ONLINE PURCHASE?

Gift cards are accepted when shopping online at MicciMarmalade.com. Just enter the pin in the appropriate section on the purchase page.
 

MY PROMOTIONAL CODE IS NOT WORKING. WHY?

Promotional codes always contain qualifiers. Please make sure you have reached the right amount of pre-tax sale dollars, the correct number of items, or any of the other conditions that apply to the promotion. Please verify that you have provided the correct code. If you are still having trouble please contact us.

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